Refund Policy

1. General Refund Policy

At SnapLet, we want you to be completely satisfied with your subscription. We offer a 7-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 7 days of your initial purchase, we'll provide a full refund.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• Your request must be made within 7 days of your initial subscription date
• You must be the account holder or have authorization from the account holder
• You must provide a valid reason for the refund request
• You must not have violated our Terms of Service

3. Non-Refundable Situations

Please note that refunds are not available in the following situations:

• Requests made after the 7-day guarantee period
• Subscription renewals (after the initial subscription period)
• Partial month or year refunds
• Accounts terminated for violation of our Terms of Service
• Subscriptions that have been used extensively during the trial period
• Refunds for promotional or discounted subscriptions

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via email at support@snaplet.com
2. Provide your account email and the email address associated with your subscription
3. Include your reason for requesting a refund
4. Wait for confirmation - we'll respond within 1-2 business days

Once your refund is approved, the amount will be credited back to your original payment method within 5-10 business days, depending on your bank or payment provider.

5. Cancellation Policy

You can cancel your subscription at any time by:

• Going to your account settings
• Clicking on "Subscription" or "Billing"
• Selecting "Cancel Subscription"

Important: When you cancel your subscription, you will not be charged again. However, we do not provide refunds for the current billing period. You will continue to have access to premium features until the end of your current billing period.

6. Downgrade Policy

If you wish to downgrade from a premium plan to a free plan:

• You can do so at any time from your account settings
• The downgrade will take effect at the end of your current billing period
• No refunds are provided for the remaining time in your current billing period
• You'll retain all premium features until the end of your billing period

7. Exceptions and Special Circumstances

We understand that there may be exceptional circumstances. If you believe you have a special case that warrants a refund outside of our standard policy, please contact us. Examples of exceptions that may be considered include:

• Technical issues that prevented you from using the service
• Billing errors or duplicate charges
• Unauthorized transactions
• Service unavailability for an extended period

Each exception request is reviewed on a case-by-case basis.

8. Contact Information

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:

Email: support@snaplet.com

Response Time: We typically respond within 1-2 business days